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Answers to common questions about Discovery Events. Can't find what you need? Reach out below.

How do I find events near me?

Make sure location services are enabled for Discovery Events. Open the app and the home screen will automatically show events near your location. You can also use the Map tab to browse events visually.

How do I create an account?

Tap "Register" on the login screen. You can sign up with your email or use Google/Apple sign-in for quick access.

How do I check in to an event?

Go to the event page and tap "Check In". You can scan the QR code at the venue or use location-based check-in when you're near the event.

How do I purchase tickets?

Tickets sold on Discovery Events are bought on Discovery Events Tickets. Choose your event and tickets, pay securely with PayFast, and your tickets arrive by email with a QR code. You do not need an account, and tickets are saved under My Tickets when you log in. Some events in the app come from other platforms such as Quicket or Ticketmaster; tap "Get Tickets" on those and you will buy on that platform.

I did not get my ticket email. What should I do?

Check your spam folder first. You can always open your tickets from the order link on the payment confirmation page, or log in at My Tickets with the email you used. If the order page has a resend option, use it, or email us with your order number.

Can I give my ticket to a friend?

Yes. In My Tickets choose the ticket and enter your friend's name and email. They receive a new QR code and your old one stops working, so the ticket can only be used once.

Can I get a refund?

Each event sets its own refund policy and shows it before you pay. If the policy allows refunds, you can request one from your order page. If an event is cancelled, you are refunded.

How do I resell a ticket I cannot use?

Open the ticket in My resale on Discovery Events Tickets to list it. Organisers can set a maximum resale price. For tickets bought on other platforms, use the resale marketplace.

How do I sell tickets for my own event?

Apply as an organiser. Once approved you can create your event, set ticket types and prices, scan tickets at the door and see payout statements. Read more about selling tickets.

How does the points and badges system work?

You earn points by attending events, checking in, joining communities, and engaging with the app. Points help you level up and unlock badges. Check the Achievements tab to see your progress and available badges.

How do I join a community?

Go to the Communities tab, browse available communities, and tap "Join". You can chat with members and create group plans to attend events together.

How do I manage notifications?

Go to Profile > Notification Settings. You can customize which types of notifications you receive, including event reminders, community messages, and friend activity.

How do I cancel my Premium subscription?

Subscriptions are managed through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play Store > Subscriptions.

How do I delete my account?

Go to Profile > Privacy and select "Delete Account". This will permanently remove your account and all associated data. You can also email us to request account deletion.

Still need help?

Can't find what you're looking for? Reach out to us directly and we'll typically respond within 24-48 hours.

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